L.E. Isley & Sons Named QSC Trustee

One of the heads of L.E. Isley & Sons, Inc. has claimed a new title. Doug Isley, vice-president, and co-owner, was elected to a three-year term as a trustee of the Quality Service Contractors board in March.

Doug Isley as Quality Service Contractors Trustee

The vote was held in Savannah, GA during QSC’s Power Meeting 2018, which took place between March 6-8. This gathering brings together plumbing, heating, and air conditioning service and repair contractors from across the country for several days of networking and training sessions. Quality Service Contractors is an Enhanced Service Group of the Plumbing-Heating-Cooling Contractors National Association.

Also elected as a new trustee was Jeff Longspaugh of ClearWater Plumbers in Fort Worth, TX. Dan Callies of Oak Creek Plumbing in Oak Creek, WI was voted chairman of the board of trustees, while Jeff Heger of Nixco Plumbing, Inc. in Cincinnati, OH became vice-chairman.

Doug Isley and his brother, Brad, who operates as company president, follow three generations of Isleys to work as plumbers in the Westfield, IN area since 1915.

The QSC Power Meeting 2018

At this edition of the Power Meeting, the theme was Future-Proofing Your Business. Over the course of three days, attendees took in lessons on building business value by developing future leaders, reacting to economic forecasts, confronting technology trends and preparing for worst-case scenarios.

“You want your company to eventually take care of you and give you financial freedom,” QSC chairman Lawrence Snow said, “and there are things you can do now, every day, to get the most out of your business later on.”

One part of securing a company’s future and potentially raising its profile is by fostering young talent and creating leaders.

“You have to develop and nurture that talent over time,” Snow said.

Snow stressed the importance of preparing for the worst. Natural disasters, such as fires and floods, may be disastrous to your business, but economic downturn and global events can also affect the bottom line.

“It’s too late to figure out your business continuity plan when you need it.”

He also had a message for members who may be wary of things to come, particularly in terms of new technology and market forces.

“Right now there are many traditional industries and business models that are being severely disrupted and challenged by technology,” Snow said. “We cannot take our eyes off the ball.”

By applying a certain amount of focus on the future, contractors and service providers can ensure the success of their business going forward. It also allows them to stay up to date on the latest tools so they may offer customers the very best service.


As for the future of QSC, the group’s next event, which is being held in conjunction with PHCC’s CONNECT 2018, will be held Oct. 10-12 in Albuquerque, NM. At this meeting, members will have the opportunity to learn business management techniques and become acquainted with ready-to-use knowledge and tools.

The PHCC National Association, which was formed in 1883, offers legislative advocacy and training to more than 3,500 plumbing and HVAC businesses along with 70,000 technicians.