With over a hundred years in this business, it's safe to say that L.E. Isley & Sons, Inc. has some experience on what it takes to have a high customer satisfaction rating thanks to our unmatched plumbing services. When you decide to work with us on your home’s plumbing needs, you’re getting the service that only a century old, family-run business could offer you. After just your first call, you can expect to join the ranks of customers who have been trusting us since we first started. We have customers that have only just recently discovered our services and we also have customers whose great-grandparents relied on us 100 years ago.
Customer feedback is extremely important to us, and we want you to know exactly what our current customers think of us. For your benefit, we have several reviews and testimonials from previous clients, which you can see here.
At our Westfield plumbing company, we’re never hesitant to go the extra mile to deliver the best plumbing services in the Northern Indianapolis area. From our office staff to our technicians on the field, we strive to meet all our customers’ needs and defy their expectations. Our company may already be a fixture in the local community but that doesn’t stop us from continuously improving our services and customer care.
Below are some of the unique features and benefits we offer our customers:
- Upfront pricing- We let you know at the beginning of the service how much you’ll pay to avoid any unpleasant surprises upon completion of the job.
- Free consultation on large jobs- Plumbing projects are stressful. Let us help you before you get started so you’ll have an idea on how long the project will take and how much you’ll need.
- Accountability- At L.E. Isley & Sons, we always get the job done right the first time. However, should we make a mistake, you can trust that we’ll correct it at no additional charge to you.
- No-mess service- Our plumbers are courteous and respectful of your property. We wear shoe covers and clean up after ourselves.
- Financing available- Don’t let a small budget stop you from getting the plumbing job you need. We offer flexible financing options to help you.
“He was always punctual, courteous, and respectful, not to mention knowledgeable and competent. He spotted problems that we were unaware of thereby preventing much bigger problems later.”- Ron M.
“They called early and arrived on time. Going through the diagnostics, they happily shared tips for us to do preventative maintenance in the future and super reasonably priced.”- Allan S.
“The workmen were on time, very polite and did an amazing job. Everything is so cleanly installed and they left no mess behind whatsoever.”- Jerry J.
“He made a temporary fix to my old water heater so that we could have hot water until a new one could be installed and promised to clear a spot in his work schedule to install a new one in the garage as soon as possible. He did this all in one visit.”- Beverly K.
“He was punctual, efficient and went above and beyond what you’d normally expect from service like this. He even identified a small gas leak and was able to replace the bad part on the spot. Great communication & fair pricing across the board.”- Josh S.
“Never worked with a plumber before but they exceeded all my expectations. They were able to come out same day to address a sump pump issue. Not only did they resolve the issue but they educated me in a respectful manner, made sure I understood my options, ”- Keri M.
Because we don’t want to betray your trust, we’ll never try to pull the wool over your eyes by surprising you with hidden fees and extra charges. When you schedule a service call with us, we’ll send one of our highly qualified technicians to your home for a small service call fee and once they arrive, they can diagnose the problem and tell you exactly how much it would be in order to fix it. From here, you can choose to move forward with us or tell us you’re not interested, the choice is yours.
In some circumstances, however, the diagnostics are more involved and simply cannot be included with the service charge fee. Examples of this include plumbing that involves seeing behind drywall and other non-accessible locations. Some testing such as gas lines, also require significant time and will require additional charges. When any of this situations arise, we will explain them to you prior to beginning the diagnostic process so that you can approve all costs beforehand.
Free Consultation on Large Jobs
When your plumbing goes out of whack, you are likely juggling around worries about its effects on your home, how well of a job the technicians will do, and of course how much it will all cost. Well, one of the benefits we offer to our customers is the possibility of having their service call fee waived on certain large projects. You already have other worries on your mind, and we want to make your experience with us as stress-free as possible.
Taking Accountability for Our Work
In the unlikely event that our first visit doesn't solve the problem, we’ll send our tech back at no charge to you. You shouldn’t have to worry about us trying to siphon money out of your wallet by doing shoddy work. We want to make sure that when you pay for our services, you’re getting exactly what you pay for, and if we don’t do it right the first time, that’s on us.
Respecting Your Property from Start to Finish
Having to clean up after a major home improvement project is enough to drive anyone crazy. Too many companies expect you to clean up their mess simply because they feel like the actual job is all that is expected of them. Here at L.E. Isley & Sons, we go above and beyond our clients’ expectations of us. All of our team wear shoe covers. This way they won't track any extra outside filth into your home and you can expect to not be burdened by having to spend hours cleaning up afterward.
Work with the company that your great-grandparents trusted! Call us today at (317) 420-4006 to schedule a plumbing service in Northern Indianapolis and the surrounding areas. Think wisely, choose Isley!
Plumbers You Can Trust
Our customers receive the personal attention they deserve.
Family Owned & Operated
Four generations of good old-fashioned customer service.
Flat Rate Plumbing Prices
Prices provided before service begins. No hassle, no surprises.
We've been solving plumbing problems for over a century.