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Isley Plumbing — Invested in Customer Satisfaction

Quality service starts with education and hands-on experience 

Isley Plumbing’s four generations of service to Central Indiana and surrounding communities has always been centered around providing the highest quality of service. It’s how they’ve managed to stay in business for over 100 years. What’s at the heart of that high quality level of service? Education. They were pioneers, along with other Indiana industry leaders in the 1960s and 1970s, in bringing hands-on training and education together. Today, they are invested as ever.  

“State certified plumbers will undergo 7600 hours of hands-on training and experience coupled with over 576 hours of classroom work,” shares Plumbing Heating Cooling Contractors Association (PHCC) Executive Director Brenda Dant. “Many of them work all day and then go to school at night. Then, they sit for an exam and upon passing will become a journeyman plumber — one who can go by themselves out on service calls. It takes a licensed plumber/business to hire an employee and invest in their hands-on training while they work toward certification. Isley Plumbing is a leader in hiring and then educating and training their future journeymen.” 

Dant also shares that much of where the plumbing industry has grown and transitioned to goes back to a lot of companies like Isley Plumbing. Many of those original collaborators were family owned businesses and that still is what motivates this industry to this day.  

Isley Plumbing couldn’t agree more.  

“We’ve always understood how important it is to support industry education for our future plumbers so they get a real sense of classroom knowledge coupled with hands-on training from one of our own licensed plumbers and mentors,” shares Isley Plumbing Co-owner Doug Isley. “That investment in our people directly translates to the high level of knowledge, training and service our customers experience with Isley Plumbing each and every day.”